Please read my T&C’s carefully before purchasing, by purchasing with Crafty Blues you’re agreeing to these terms and conditions.
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.
Crafty Blues own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Crafty Blues website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Crafty Blues you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
Crafty Blues products are not toys and are for decorative use only.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
PayPal is our main payment method – you can pay with your PayPal account, or by card through that
system. To pay by card, you don’t need to have an account with PayPal to purchase. Bank transfer is
also available upon request. If purchasing through Etsy, Direct Checkout is also available. Cash and
card payments are available at Glittering Glass in Edenbridge, Kent.
Please ensure the address stated on your PayPal account is the address you’d like your order
delivered to, if it’s not, please specify in writing within 2 days of placing your order.
All product prices and delivery charges are shown in UK pounds sterling.
Any contract for purchases made through the website will be with Crafty Blues. Crafty Blues must
receive payment of the whole of the price for the goods that you order before your order can be
accepted, and the contract formed.
Your order will be posted within 10-15 working days (Monday-Friday) of ordering, should there be
any delays you will be contacted directly.
Postage is via Royal Mail 2nd class recorded delivery. The price of postage will be included on your
invoice, with the charges clearly displayed.
Should your order not arrive, please contact Crafty Blues, a full refund or a replacement will be
offered once 15 days has elapsed from dispatch. This is due to Royal Mail policy on items classed as
Returns & Cancellations
We ensure all items that are posted to our customers are of the highest standard but if there is ever
a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place
your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve
changed your mind and more.
If you wish to return an item, please notify us in writing using the following model cancellation form
(email is fine). We will then process your return.
To [here the trader’s name, geographical address, and where available, fax number and e-mail
address are to be inserted by the trader]:
I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/
for the supply of the following service [*],
Ordered on [*]/ received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
*Delete as appropriate
We would be grateful if you would return your items via recorded or tracked post, this is for your
peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from
the returns policy.
Return postage will be paid by the customer if the order is no longer wanted. If the reason for the
return is our responsibility return postage will be paid by Crafty Blues.
Returning Custom Items
Custom made items are exempt from The Consumer Contract Regulations – the only exception being
is if they’re faulty, not as described, not fit for purpose or any other fault of Crafty Blues In this case,
please refer to the returns section of this document.
Last edited: November 2017